Q1 How do I place an order?
A Online by copying and pasting the text below the garment you wish to purchase into an email addressed to sales@eiraclothing.com or by phone on 07855528295, 9am to 6pm, Monday to Saturday

Q2 What if the item I order is out of stock?
A Nearly everything that is advertised on the site is in stock. As a lot of the stock is now being discontinued to make way for new lines the site is being updated daily to ensure that all the information is up to date. If the out of stock item is no longer available we will give you an option of changing or cancelling your order.

Q3 Delivery
A All items in stock are dispatched by Royal Mail standard delivery and are charged according to the weight(see below). Delivery usually takes between 2 to 4 working days anywhere in mainland UK. If you require recorded delivery there will be an additional charge of £3. Please let us know when you order if this is a requirement.

Q4 Delivery charges
A Tshirts and Beanies - £1 per item
A Hoodies and Sweaters - £3 for 1st item, £1 for any extra item/s

Q5 Next day delivery
A An additional charge of £6 per garment is applicable for special delivery next day (garments must be ordered before noon to qualify). We cannot guarantee next day delivery

Q6 Overseas delivery
A An additional standard postage charge of £3 for Europe and £6 for the rest of the world is applicable

Q7 What is your returns policy?
A If you change your mind for any reason at all within 7 days of receiving your order you may return your item for either an exchange or a refund. All that we ask is that the goods are unused and complete with all original packaging. If you require an alternative garment please be sure to specify the colour and size you would like. Please remember to ask for a Proof of Posting Certificate when returning goods to us, as we cannot be held responsible for goods lost in transit to us. These statements do not affect your statutory rights.
In addition to the above, under the European directive on distance selling, you are entitled to cancel your order without giving a reason. This must be done within 7 working days, beginning on the day after you receive your order.
Please note that items bought as gifts, if refunded can only be given to the original payer, and that if you decide to swap an item we can't stop the payer knowing.

Q8 Do you pay for the return postage?
A. No

Q9 Do I need a returns number for anything?
A Yes. Please contact us either by email returns@eiraclothing.com or telephone 07855528295 to acquire a "Return Authorization Number". This number must accompany your parcel so that it is dealt with promptly.

Q10 Looking after your purchase
A All of our garments are machine washable, but to extend the life of your purchase wash at low temperatures and iron on reverse to protect the designs

Q11 Which size is right for me?
A This is our most commonly asked question, obviously everyone has their own preferences for baggy or tight but as a general guide this should help you decide

Girls T's and Vests-size 10-12 (large 8)

Girls Fitted Hoodies and Fitted Sweaters
XS- size 6
S - size 8
M - size 10
L - size 12

Unisex and Mens Hoodies and Sweaters
S-chest 36/38 and ladies size 10
M-chest 40 and ladies size 12 to 14
L-chest 42/44 and ladies size 16 to 18
XL-chest 46/48 and ladies size 18 to 20

White sweaters
M-chest 42/44
L-chest 46/48
XL-chest 50

Men's t-shirts
S-chest 36
M-chest 38
L-chest 40 to 42
XL-chest 44 to 46
XXL-chest48 to 52

Q12 What is the complaints procedure?
A In the unlikely event that you feel you are not happy with your purchase or the level of service we will acknowledge any complaint received within 5 working days and aim to resolve it within 30 days. Any complaints are dealt with personally and confidentially

Q Do you have a privacy policy?
A We are committed to protecting your privacy. We do not sell, trade or lease your personal details to others. Full details can be found on privacy page.

Q How can I contact you?
A Please don't hesitate to contact us if you have any queries at all regarding our store or your order on 07855528295. Our office is usually open to calls Monday to Saturday 9am to 6pm

Q Can I order offline?
A Yes. if you would prefer not to order online by email you can place your order on 07855528295

Q Methods of payment
A We accept all major credit and debit cards through paypal. You can also pay by bank transfer or cheque. To pay by cheque you will need to call us to arrange this on 07855528295. Please be aware when paying by cheque your order will not be dispatched until the cheque has cleared.